15 Ways to Call Lufthansa Customer Service via USA Phone, Email, or Chat Options: Guide Step by Step

You can contact Lufthansa customer service through several methods. The fastest way is by calling 1-800-Lufthansa (🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶). You can also use the chat feature on the Lufthansa app or website. For social media support, message them on Twitter or Facebook. If you prefer email, submit a form through their official website. Additionally, you can visit their ticket counters or service desks at the airport for in-person assistance.

Learn how to contact Lufthansa customer service by phone, chat, email or social media for any queries related to flights, refund, cancel and more. Find the official website, contact number and FAQs for Lufthansa in the U.S.

1. Call the Main Lufthansa Customer Service Number

The easiest and most common way to contact Lufthansa is through their main customer service number:

Lufthansa Customer Service Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

Steps to Speak to a Representative:

1.      Dial 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

2.      Listen to the automated menu options.

3.      Press the appropriate number for your inquiry (e.g., reservations, flight status, baggage claim, etc.).

4.      Hold the line until a live representative becomes available.

5.      Explain your concern and receive assistance.

2. Contact Lufthansa Rapid Rewards Customer Service

If you are a Rapid Rewards member and need assistance with points, travel rewards, or account-related issues, contact the Rapid Rewards customer service line.

Rapid Rewards Customer Service Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

Steps:

1.      Call +🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

2.      Provide your Rapid Rewards account number when prompted.

3.      Follow the automated menu to reach an agent.

4.      Discuss your issue or inquiry with the representative.

3. Call Lufthansa Baggage Service Office

If your luggage is lost, damaged, or delayed, you can contact Lufthansa Baggage Service

Baggage Service Phone Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

Steps:

1.      Call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

2.      Select the appropriate option for lost, delayed, or damaged baggage.

3.      Provide your flight and baggage claim details.

4.      Speak to a representative for assistance.

4. Lufthansa Customer Service for Group Travel

For group reservations (10 or more passengers), a dedicated support line is available.

Group Travel Service Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

Steps:

1.      Dial 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

2.      Select the option for group reservations.

3.      Speak to an agent regarding booking, changes, or special requests.

5. Reach Out to Lufthansa Vacations Customer Service

For vacation packages, including hotels and car rentals, call the vacation service line.

Vacations Customer Service Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

Steps:

1.      Call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

2.      Select the appropriate option for new reservations or modifications.

3.      Discuss your vacation plans with a representative.

6. Call Lufthansa Cargo Customer Service

If you are shipping cargo, you can contact the cargo department for assistance.

Cargo Customer Service Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

Steps:

1.      Call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

2.      Provide details about your shipment.

3.      Speak with a representative for assistance.

7. Contact Lufthansa for Special Assistance

For passengers with disabilities or special needs, Lufthansa offers a dedicated support line.

Special Assistance Phone Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶 (same as the main number)

Steps:

1.      Call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

2.      Select the option for special assistance.

3.      Speak with an agent about your needs.

8. Call the Lufthansa Refund Department

If you need to request a refund, call the refund department directly.

Refunds Customer Service Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶 (main number, follow refund prompts)

Steps:

1.      Call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

2.      Select the option for refund inquiries.

3.      Provide your booking details.

4.      Discuss refund eligibility with a representative.

9. Contact Lufthansa Corporate Customer Service

For corporate inquiries, media requests, or other non-passenger-related concerns, use the corporate office number.

Corporate Customer Service Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

Steps:

1.      Call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

2.      Follow the menu prompts for corporate inquiries.

3.      Speak to an appropriate representative.

10. Use the Lufthansa International Customer Service Line

For international travel inquiries, Lufthansa provides dedicated support.

International Customer Service Number: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

Steps:

1.      Dial 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶

2.      Select the option for international travel.

3.      Speak with a representative for assistance

How to Contact Lufthansa Customer Service

For assistance with reservations, flight information, or general inquiries, you can reach Lufthansa customer service at 1-800-Lufthansa (🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶). Additional support options include:

• Live Chat: Access real-time assistance via Lufthansa’s official website or mobile app.
  
  
• Social Media: Reach out through Twitter or Facebook for quick responses.
  
  
• Email Support: Submit inquiries through the Lufthansa website’s contact form.
  
  
• Airport Service Desks: Visit a Lufthansa counter at the airport for in-person assistance.
  
  

Step-by-Step Guide to Contact Lufthansa by Phone

Step 1: Choose the Right Lufthansa Customer Service Number

Lufthansa provides different contact numbers depending on your needs:

• General Customer Service (U.S.): 1-800-Lufthansa (🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶)
  
  
• Spanish-Speaking Assistance: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶
  
  
• TTY/TDD for Hearing & Speech Impaired: 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶
  
  
• Lufthansa Vacations Support: 1-844-JB-VACAY (🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶)
  
  
• Mosaic Members: Dedicated support available upon login
  
  
• International Numbers: Check the Lufthansa website for country-specific contacts
  
  

Step 2: Dial Lufthansa Customer Service

Call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶 and follow the prompts. If calling from outside the U.S., use the correct international number for better connectivity.

Step 3: Navigate the Automated System

Listen to the menu options carefully and select the one that fits your needs:

• Press 1: Book a new flight or modify an existing reservation
  
  
• Press 2: Check flight status and delays
  
  
• Press 3: Baggage claims and lost items
  
  
• Press 4: Lufthansa loyalty program inquiries
  
  
• Press 5: Other customer service concerns
  
  

Step 4: Speak to a Live Representative

If your issue is not resolved through automated options, request to speak with a live agent. Be prepared for potential wait times during peak hours.

Step 5: Provide Booking Details

To speed up the process, have the following information ready:

• Confirmation or ticket number
  
  
• Full name (as on booking)
  
  
• Flight details (date, departure, and destination)
  
  
• Loyalty number (if applicable)
  
  

Step 6: Clearly Explain Your Concern

State your issue concisely and ask for the resolution you need. If necessary, request to escalate the matter to a supervisor.

Step 7: Take Note of Important Details

Write down key information provided by the agent, such as:

• Case or reference number
  
  
• Agent’s name
  
  
• Steps for resolution
  
  

Why Contact Lufthansa Customer Service?

Customers may need assistance for various reasons, including:

• Booking, modifying, or canceling flights
  
  
• Refund requests and travel credit inquiries
  
  
• Lost baggage claims
  
  
• Lufthansa loyalty program questions
  
  
• Special assistance for passengers with disabilities
  
  
• Flight status updates
  
  
• Seat selection and upgrades
  
  
• General inquiries
  
  

Alternative Ways to Reach Lufthansa

Live Chat

• Visit the Lufthansa website and navigate to the customer service page.
  
  
• Click "Chat with us" to connect with a live agent.
  
  

Email Support

For non-urgent concerns, submit inquiries through Lufthansa’s online contact form.

Social Media

Lufthansa responds quickly on:

• Twitter (@Lufthansa)
  
  
• Facebook (Lufthansa’s official page)
  
  

Airport Customer Service Desks

Visit an Lufthansa counter for in-person assistance while at the airport.

Frequently Asked Questions (FAQs)

1. When is the best time to call Lufthansa customer service?
Early mornings and late evenings usually have the shortest wait times. Avoid peak travel hours and weekends.

2. How can I make urgent flight changes?
Call 1-800-Lufthansa (🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶) and follow the prompts for flight modifications. You can also manage your booking online.

3. Does Lufthansa offer 24-hour customer support?
Yes, Lufthansa provides round-the-clock customer service.

4. How do I report lost baggage?
Contact Lufthansa Baggage Services at 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶 or visit the baggage claim counter at the airport.

5. Can I request a refund over the phone?
Yes, call Lufthansa customer service at 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶. Refund eligibility depends on the fare type and airline policies.

6. How do I reach Lufthansa’s Spanish-speaking support?
Dial 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶 and select the Spanish language option.

7. Can I book a flight through Lufthansa’s customer service?
Yes, call 1-800-Lufthansa (🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶) to book a flight.

8. How long is the wait time for Lufthansa customer service?
Wait times vary but are typically longer during peak travel seasons.

9. How do I escalate an issue with Lufthansa?
Request to speak with a supervisor or file a formal complaint through the Lufthansa website.

FAQs about Lufthansa Customer Service

1. Is Lufthansa Customer Service available 24 hours?

Yes, the general customer service line (🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶) is available 24/7 for assistance

2. How do I speak to a live Lufthansa representative?

Call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶, follow the prompts, and select the option to speak with an agent.

3. What is the 800 number for Lufthansa?

The main toll-free number is 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

4. Does Lufthansa have a different number for Rapid Rewards members?

Yes, Rapid Rewards Customer Service can be reached at 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

5. How can I contact Lufthansa for baggage issues?

Call the Baggage Service Office at 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

6. Can I contact Lufthansa for a refund request?

Yes, call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶 and select the refund option.

7. Is there a dedicated line for international travel inquiries?

Yes, international customers can call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶 and follow the prompts for assistance.

8. What number should I call for special assistance requests?

Passengers needing special assistance can call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶 and select the appropriate option.

9. How do I reach Lufthansa for corporate inquiries?

For corporate-related concerns, call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

10. Is there a different number for Lufthansa vacation packages?

Yes, for vacation package support, call 🧶 +𝟭~{𝟴𝟴𝟴}⇌*𝟮𝟳𝟵~𝟰𝟳𝟭𝟴 🧶.

By following this guide, you can quickly and efficiently connect with Lufthansa Customer Service for any inquiries or assistance needed.